Returns & Refunds

We only accept returns for United States orders 

No returns accepted for international orders. All international sales are final.

Return Policy

1. Contact us requesting a return (RMA) within 30 days of purchase. Please include your order # or Name of the person who placed the order. 
2. Items returned with out a prior RMA, are subject to a 100% restocking fee. 
3. If you received an item damaged you most let us know whiten 5 days of receiving your shipment, do not send back any broken glass with out any specific instructions to do so. 
4. Items marked as final sale or clearance are not eligible for returns, exchanges or credit. If sent back, these items will not be refunded or returned back to the customer.
5. We reserve the right not to refund, or to add any restocking fee for any reason. (Some of the reasons may include: Quoted orders - Orders valued at more than $400.00)
6. Items eligible for return must be in their original unused condition, along with tags and original individual packaging.
7. All return shipping costs are paid by the customer, unless, the item is defective, or the return is due to a fulfillment error.  
8. We will not take responsibility for items returned to us that are lost, sent to the wrong address, or from a mail carrier that you are unable to track the shipment.
9. Please email us to cs@www.lightingnbeyondshop.com to get your return instructions. Please add in the subject your order number or the name of the person the order was placed under.
10. We do not refund any form of paid shipping. We refund the product cost only.
11. We do not offer any Exchanges, if you ordered a wrong item, you can send that back for a refund and place a new order for the correct items. Our customer service team is always here to help you find the right product before you place any order. 

Use our new online Returns App Click Here